Datto Service Level Agreement

05 set. Datto Service Level Agreement

Datto is a leading provider of data backup and recovery solutions for businesses. Their service level agreement (SLA) is a promise to customers that their services will meet specific performance standards. This article will outline Datto`s SLA and the benefits it provides to businesses.

Datto`s SLA includes several key components. Firstly, they guarantee a 99.9% uptime for their services. This means that their backup and recovery solutions will be available to businesses for the vast majority of the time. Should their services fall below this level, Datto promises to provide compensation to clients.

In addition to uptime guarantees, Datto`s SLA includes a promise to respond to support requests in a timely manner. Their goal is to provide an initial response within one hour of a support request being submitted. This provides businesses with peace of mind knowing that if they experience any issues, help is just a phone call away.

Datto`s SLA also covers data recovery. In the unfortunate event of data loss, Datto promises to recover the lost data within a set timeframe. Their guarantee is to recover the data within 24 hours of the request being made. This quick turnaround time ensures that businesses can get back up and running as soon as possible.

Lastly, Datto`s SLA includes a commitment to security. Their solutions come with built-in encryption and security measures to protect businesses` data from malicious attacks. They also promise to keep their systems up to date with the latest security measures, ensuring that businesses` data remains safe and secure.

Overall, Datto`s SLA provides businesses with peace of mind knowing that their backup and recovery solutions are reliable, responsive, and secure. With their uptime guarantee, quick response times, and commitment to data recovery and security, businesses can focus on their operations, knowing that their data is in good hands.